Customer care
Returns & refund policy
We want every Forema order to arrive as expected. These terms explain when a return or refund can be considered.
Bags
Bags may be returned within 3 days of delivery or collection when they are unused, in their original condition and returned with all original packaging and accessories.
Jewellery
Earrings are non-returnable for hygiene reasons. Returns for other jewellery are subject to Forema’s approval and the item must be unused and in its original condition.
Damaged, defective or incorrect items
Contact us within 48 hours of delivery or collection and include clear photographs of the item and packaging. We’ll review the report and arrange the appropriate resolution.
Refunds and delivery charges
Approved refunds are processed after the returned item has been received and inspected. Delivery and shipping charges are non-refundable unless Forema supplied the wrong item or made the delivery error.
To request help, email xo.forema@gmail.com.